• Providing the sales team with the necessary product expertise to enable them to sell the product. This involves printed and electronic promotional material, FAQs, presentations, product training, and relevant papers.
• Responsible for reviewing product data to ensure that the Sales Team is kept up to date on new developments regarding the companies or competitors products.
• Act as point of first reference for all product related enquiries and work collaboratively with colleagues in Sales, Marketing Communications and Technical Solutions to address any issues that may arise.
• Direct market research and intelligence gathering efforts to assess customer response to/ requirements for new products. Either conduct this research with Main One’s resources or manage an agency
• Assist with the development of Go-To-Market plans and provide content for advertising, promotion and sales aids in accordance with the annual marketing plan
• Recommend value added services to drive customer retention
• Identify and qualify opportunities for new business, products and services.
• Define and direct marketing programs for demand creation, lead generation and interface for lead tracking and management.
• Ensure the maintenance of updated records in the Customer Database.
• Provide marketing support and / or assistance to other team members on product solutions.
• Maintain a good level of understanding and knowledge of the Company’s products and services, ensuring that customer queries can be captured and dealt with accurately and appropriately.
• Development of proposals for strategic sales opportunities.
• Analyses of industry, customer and competitor trends via the Internet and written reports;
• Work closely with third-party research companies to obtain, monitor and provide secondary research on the telecoms industry including product innovations and other insights that will help manager team in developing strategy to sustain and growth the business.
• Support Manager by providing pertinent market information that will help the strategy development and business decision making process.
• Preparing reports of findings, illustrating data graphically and translating findings into written text to aid decision making.

5-10 years relevant experience with about 3-5years in Products Development/Marketing or Business Development.

• Knowledge of Business/Products Development and or Marketing
• Entrepreneurial Inclined
• Research oriented and innovative
• Commendable Telecom Industry knowledge
• Technical & Professional proficiency
• Project Management Skills
• Research & writing skills 
• Analytical Thinking
• Problem Solving
• Relationship Management
• Team work
• Excellent Communication Skills
• Negotiating Skills
• Proficiency in MS Office

• Ability and willingness to work long hours and meet tight deadlines;
• Ability to work with minimal supervision

• Operations and maintenance of Fire Alarm Systems, VESDA & FM200.
• Operation and maintenance of Water Leakage Detection Systems for Data Center.
• Operation and maintenance of Access Control , CCTV Systems
• Operation and maintenance of Rodent Repellent System.
• Operation and maintenance of Branch Circuit Power Monitoring (BCPM) System.
• Operation and maintenance of HVAC Systems (CHILLERS,PAHU’s AHU’s, TFA’s etc.)
• Monitoring and reporting of All Electrical systems (Energy Meters, UPS, PDU, Feeders & Transformers
• Preparation and Submission of Daily, Weekly Reports.
• Attend to and fix day to day operational problems pertaining to Access Control, VMS (Visitor Management System), Fire Alarm systems, CCTV issues, VESDA, & BMSEnsuring that the team is meeting the SLAs with clients in all aspects
• Support for Reviews & Audits, Audit tracker updating and coordination.
• Ensuring that the team is meeting the SLAs with clients in all aspects.
• Rendering on training / guidance to the new team member on work procedures, process flows and knowledge resources.
• Conducting Weekly Training for the BMS Operators & keep update the latest Procedures & improvement plans as per the requirement
• You will support and ensure that all applicable security standards – including the PCI Data Security Standard (PCI DSS) are duly complied with for quality assurance.

• You will be required to liase and interface with other groups/departments and contractors

• B.Sc in Electrical and Electronics/Mechanical Engineering or other relevant disciplines with at least 2-5yrs work experience.
• Strong team player
• Strong organizational values and innovative problem solving abilities.
• Good communication & interpersonal skills, multitasking with an ability to interact with a wide range of people and be a good team player.
• Have a positive frame of mind and be open to acquiring new skills

• Provide technical and business consultative leadership throughout the technical life cycle of technical solutions.
• Will be involved from pre-sales solution formulation through system deployment; including bid preparation and customer interface resulting in solutions architecture proposals.
• The Solutions Architect will develop and articulate solutions based on a customer’s strategic business or technical requirements ascertained from working with multiple business units across the customer’s organization.
• Develop and propose solutions.
• The Solutions Architect will prepare the technical solutions architectural and implementation design documents.
• The Solutions Architect will work closely with the Project Manager to define project deliverables and schedules and help to identify and leverage resources in order to satisfy the technical needs and objectives of the implementation.
• Assess solutions for their commercial merits and provide appropriate recommendations.
• The Solutions Architect will maintain awareness of existing or potential customer software/hardware situations and proactively alert the project management, engineering, and customer facing groups of potential problems based upon strong working knowledge of software/hardware compatibility within the customer’s environment.
• The Solutions Architect will stay current on technical specifications for hardware/software requirements of industry products through professional associations, trade journals, networking, and associated training and seminars.

• The Solutions Architect report directly to the Technical Sales Supervisor. The Solutions Architect work closely with members of the Sales, Project Management, Service delivery and members of other teams as required from time to time
•  The Solutions Architect has regular contact with a number of internal and external stakeholders, these include but are not limited to:Sales Manager

1. Project Manager
2. Sales Manager
3. Service Delivery
4. Legal
5. CTO
6. Marketing
7. Product Development
8. Team members
9.  Customers

• Bachelor’s Degree or equivalent in Information Communication Technology or Engineering
•  Cisco CCDP/CCNP/CCDE
•  3-5 years industry experience

• Experience with Cisco equipment essential.
• Basic knowledge of networking technologies including but not limited to: TCP/IP (e.g. interpreting a packet trace file), WAN technologies, VPN, QoS, firewalls, routers, switches, DNS, Metro Ethernet, EoSDH.
• Experience in designing and deploying standardized Voip technologies; SIP and H.323
• Knowledge of Radio/Microwave and terrestrial transmission systems.
• Experience in telecom architecture.
• Experience relating business requirements to system and infrastructure components and designing the bill of materials for a project.
• Creative and innovative approach.
• Sound commercial business understanding and risk aware.
• Set up and maintain a best practice library of company proposals and architectural designs proposed to customers with success and conversion rate indicators.
• Knowledge of solution design with focus on IP/MPLS/IPLC/VOIP/Metro Ethernet/Cloud technologies.
• Background in Telecom and/or satellite industry.

• Problem solving
• Prioritising workload of self and others
• Written and verbal communications
• Contract negotiation and influencing skills.
• Relationship Management and Analytical SkillsTeam player / Ability to work independently / Ability to work without supervision
• Proactive with a positive ‘can do’ approach.

• Provide broad guidelines for the translation of the departmental strategies into specific operational plans and programs
• Define and direct marketing programs for demand creation, lead generation and interface for lead tracking and management
• Oversee marketing communications including branding, public relations, advertising, white papers, , seminars and events collateral materials, analyst and market research management and content
• Incorporate customer service tactics to ensure that the Company and its employees exemplify optimal service to customers at all times
• Oversee the development and implementation of marketing and promotional campaigns aimed at acquiring new customers and increasing MainOne’s share of the customer wallet
• Research, analyze, and develop detailed marketing strategy including determine market potential, trends, and opportunities
• Keep abreast of local and global best practices and make recommendations on how this impacts the department’s role as well as the Organization
• Develop ROI measurements to justify advertising and marketing spend. Ensure that all applicable KPIs are measured effectively and financial controls adhered to
• Champion the definition of the department’s processes, policies and procedures as well as standardized sales pitches and documentation. Continually review and assess their effectiveness and efficiency and identify improvement opportunities
• Perform other duties as assigned by the Head, Marketing

The responsibilities defined above span across the business in Nigeria, Ghana and International markets. 

• Bachelor Degree in a relevant discipline
•  Post graduate/relevant professional qualification will be an advantage
• Ten (10) to Twelve (12) years’ work experience in business strategy and marketing & research with at least six (5) years in managerial role
• Eight (8) to Ten (10) years’ work experience in business strategy, marketing & research.
•  Very good knowledge of media technologies (computer, communications, graphics, etc.)
• Ability to communicate effectively in both commercial and technical terms
• Ability to conduct research studies, analyse data, and articulate specific strategies
• Good oral and written communication skills
• Time & self-management skills
• Relationship Management
• Team work

• Ability and willingness to work long hours and meet tight deadlines;
• Ability to work with minimal supervision
• Ability to make timely decisions, exhibiting sound and accurate judgment 
• Ability to pay attention to details
• Ability to function under pressure

• • Automate business processes
  • Ensure the business maximize the use of SharePoint for application development and business collaboration
  • Develop applications that may not be SharePoint dependent.
  • Develop mobile applications where necessary for business process automation.

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• Monitor SharePoint Server health and make necessary changes to ensure the server is always available.
• Gather initial user requirements.
• Design solution based on SharePoint Enterprise platform if possible.
• Select a vendor in cases where is more economical to buy software.
• Document all software solutions developed.
• Manage the backend of the corporate website.

• Bachelors of Science in Computer Science or Equivalent
• 1-3 years’ relevant post NYSC experience required
• Knowledge of C#, PowerShell, Java and PHP programing language.
• Knowledge of HTML, CSS and JavaScript.
• Knowledge of MSSQL, MySQL, Drupal, SharePoint Server 2013, WordPress.
• Object Oriented Design.
• ITILv3
• Knowledge of Shell scripting, Linux Ubuntu OS environment.
• Software Development Skills in 
• Analytical Thinking
• Problem Solving
• Self-management skills
• Team work
• Customer Service
• Proficiency in MS Office & Products 

• Ability and willingness to work round the clock when required, and meet tight deadlines.

• Ensuring a consistent client experience in providing DC Services
• Following and executing best practices linked to ITIL disciplines
• Understanding of Service Level Agreements (SLA) for clients in the facility 
• Responsible for coordinating on-boarding activities for clients, and executing client setup/configurations 
• Managing and coordinating of Client rack installations, power up and interconnectivity
• Active participant in the Change Advisory Board (CAB) 
• Responsible for planning and coordination and execution of Change Records (CR) as it relates to Data Centre Space, power and cooling management
• Responsible for client expectation management 
• Providing support to Operations Centre (NOC)/Service Desk initiatives and providing assistance for client communications 
• Contributing, creating, and updating Standard Operating Procedures (SOP) documentation and reporting periodically
• Identifying and recommending automation, process improvements, and identifying opportunities for increased reliability and a better client experience 
• Reviewing and reporting on daily operational logs with Data Centre Manager 
• Performing other duties as requested by the Data Centre Manager
• Ensure timely reporting and escalation of faults to designated persons (suppliers / internal stakeholders). 
   

• To work directly under the supervision of the Data Centre Operations Manager (DCOM)

•  NOC Operations Engineers, Technical Solutions, DC Facilities Team, Data Centre Operations Manager (DCOM), Third party service providers, DC Colocation Clients

• A good Bachelor’s Degree in Electrical Engineering, Computer 
  Science/ Engineering with at least 5yrs industry experience.
• ITIL® qualification and practical knowledge will be an advantage.
• Demonstrates proficiency in the use of MS Office suite, including Visio 
• Exposure to formal project delivery methodologies 
• Strong organizational and time management skills 

• Customer service, focused on overall client satisfaction 
•  Ability to work within a deadline-oriented team environment, to prioritize work, and ability to work independently 
• Strong analytical skills and motivation, together with the ability to multi-task 
• Ability to recognize, diagnoses, and solve problems without undue assistance 
• Strong written and verbal communication skills, which include the ability to prepare reports and format documents, and client correspondence 
•  Strong operations and technology acumen 
• Excellent attention to detail, aligned to strong verbal and written capacities

• A thorough understanding of electrical systems for large campus right from the supplier to the respective operational floor
• Thorough understanding of HT & LT electrical distribution systems and large capacity UPS systems
• Knowledge and Experience handling HT & LT control panels, LT & HT switch gears, CT’s, AVR’s, etc.
• Operations and maintenance of HT DG systems
• Operations and maintenance of UPS systems
•  Good working knowledge of HVAC systems namely Chillers, PAC’s,DX type units etc.
• Capable of creating & understanding SLD’s
•  Capable of handling expansion projects in line with the customer requirements
• Excellent logical reasoning and trouble shooting skills
• Plan & execute all preventive maintenance schedules
• Maintain adequate records for undergoing operational audits both internal as well as external
• Handle all kinds of Non-IT electrical provisioning for end customers within the shortest timelines
• Evaluate new products and technologies
• Through understanding of Energy Management and ensure optimal usage of power from the Grid
•  Innovate, Implement and practice energy savings and reduce the cost of operation
• Operation report review, weekly, Monthly.
• Expansion design ability and Space planning and allocation
• Excellent second level ability to troubleshoot Mechanical and Electrical systems faults within the DC infrastructure.
• Capacity planning and Upgrade; ability to plan and upgrade systems within the infrastructure.
• For the purposes of quality assurance, you will support and ensure that all applicable security standards – including the PCI Data
  Security Standard (PCI DSS) are duly complied to.

• To work directly under the supervision of the Data Centre Facility Manager

• B-Eng. Electrical or Mechanical Engineering
• Facility Management qualification will be added advantage.
• At least 3-5+ years of exposure working in large campus/Data center establishments
• Technical Knowledge of various Electrical Distribution and sub systems, HT DG, Large Chillers, PACs.
• Microsoft Windows XP/Vista/7
• Microsoft Office Tools (Word, Excel, Outlook).
• Cost conscious professional, successfully exhibiting excellence in significant savings through effective execution and evaluation of projects.
• Strong team player
•  Strong organizational skills and innovative problem solving abilities.
• Good communication & interpersonal skills, multitasking with an ability to interact with a wide range of people and be a Good Team player.
• Have a positive frame of mind and be open to acquiring new skills
• Good communication skills both written and verbal
•  Capable of handling customer queries related to Non-IT systems
• Capable of handling customer queries related to Non-IT systems
• Documentation and Reporting.

• Supervision of Mechanical & Electrical Works 
• Monitoring & reporting daily Mechanical and Electrical (M&E) work activities on site 
• Keep track of installations & ensure alignment with approved design drawings 
• Ensure quality of work, terminations, piping, cable lugs etc. with great attention to detail 
• Ensure quality of materials for conformance with approved specifications and regulations 
• Supervising tests of materials including ATP (Acceptance Test Procedures) and FAT (Factory Acceptance Tests) 
• Keep custody of printed maintenance drawings
• End to end project management and delivery (Initiation, Planning, Implementation, Quality Control & Reporting, Documentation & Closure) of assigned projects and in line with overall business goals
• Other responsibilities as assigned by Head Capital Projects. 

• To work directly under the supervision of the GM Capital Projects

•  Project Management Officer, Other Project engineers/PMs, Technical Projects Supervisor, Facilities engineers, Procurement, Technical team

• B.Sc Electrical Engineer/Other relevant fields
• (Minimum 4-6 years in Electrical Power Systems) with a track record of site supervision experience.
• Project Experience including supervision of (Mechanical & Electrical) M&E works 

• Great attention to detail
• Proficiency in MS-Visio/AutoCAD
• Organization, planning and budgeting skills
• Good knowledge of telecoms network quality standards and support infrastructure.
• Business process design and development skills
• Report writing skills
• Strategic thinking and problem solving skills
• Strong communication, negotiation and persuasive skills
• Very strong Project Management skills
• Strong ability to work under pressure, multitask and meet tight deadlines

• Troubleshoot Main One’s network providing specific update, status and performance of all network components, capacity services etc.
• Identify and provide at least second line support on all faults on the Main One network in accordance with the Company’s standard operating procedure for fault handling, restoration, escalation and managemen
• Maintain and ensure full compliance with all Main One’s FIELD SUPPORT ENGINEER processes and procedures
• Ensure safe decommissioning of equipment and making them fit for reuse.
• Attend to quarterly preventive network maintenance  
• Report sites conditions to GNOC.
• Interpret link budget (LBs) and survey reports (SRs) to effectively carry out onsite/installation activities. 
• Work comfortably at heights upto 120m with total regard for safety and good work ethics. 
• Troubleshoot Microwave radio links issues in a timely manner. Focus is on; Dragon Wave HC+, Ceragon SDH radio & Ceragon IP 10.
• Responsible for structure cabling, PATs and onsite installations supervision to ensure that standards and quality are maintained all times. 
• Carry out LOS requests and provide LOS reports in clear terms with minimal supervision. 
• Assembling, Commissioning and Installation of MW radios such as Dragon Wave HC+, Ceragon SDH radio & Ceragon IP 10 with varying antennae sizes. 
• Accurate auditing, recording and management of company assets deployed at clients sites.
• Ensure all customer SLAs are met.

• To work directly under the supervision of the Field Support Manager

• Minimum qualifications – ONC/OND/Higher grade level in appropriate discipline or subjects. 
• At least three years of previous experience working with Microwave and optics transmission systems required with power proficiency.
• Very good understanding of Main One’s products and processes.
• Must have a high level of computer literacy to be able to configure PC IP settings, use basic IP testing and be competent in the use of Microsoft office products (Outlook, Excel, Word) 
• Should be able to use basic test equipment such as Multimeters/Spectrum Analysers/BER Testers 
• Should be able to demonstrate a good knowledge of Microwave antennae installation and commissioning.
• Ability to interpret topography, network design maps and AutoCAD Designs
• Knowledge of a vendor network management system
• Knowledge of first level Power handling
• Good knowledge of Power System, Rectifiers, AC/DC equipment
• Ability to pay attention to details
• Perform 1st line troubleshooting of faults involving Microwave, SDH equipment and other related facilities such as IP devices
   

• Providing the sales team with the necessary product expertise to enable them to sell the product. This involves printed and electronic promotional material, FAQs, presentations, product training, and relevant papers.
• Responsible for reviewing product data to ensure that the Sales Team is kept up to date on new developments regarding the companies or competitors products.
• Act as point of first reference for all product related enquiries and work collaboratively with colleagues in Sales, Marketing Communications and Technical Solutions to address any issues that may arise.
• Direct market research and intelligence gathering efforts to assess customer response to/ requirements for new products. Either conduct this research with Main One’s resources or manage an agency
• Assist with the development of Go-To-Market plans and provide content for advertising, promotion and sales aids in accordance with the annual marketing plan.
• Recommend value added services to drive customer retention
• Identify and qualify opportunities for new business, products and services.
• Define and direct marketing programs for demand creation, lead generation and interface for lead tracking and management.
• Ensure the maintenance of updated records in the Customer Database.
• Provide marketing support and / or assistance to other team members on product solutions.
• Maintain a good level of understanding and knowledge of the Company’s products and services, ensuring that customer queries can be captured and dealt with accurately and appropriately.
• Development of proposals for strategic sales opportunities.
• Analyses of industry, customer and competitor trends via the Internet and written reports;
• Work closely with third-party research companies to obtain, monitor and provide secondary research on the telecoms industry including product innovations and other insights that will help manager team in developing strategy to sustain and growth the business.
• Support Manager by providing pertinent market information that will help the strategy development and business decision making process.
• Preparing reports of findings, illustrating data graphically and translating findings into written text to aid decision making.

5-10 years relevant experience with about 3-5years in Products Development/Marketing or Business Development.

• Knowledge of Business/Products Development and or Marketing
• Entrepreneurial Inclined
• Research oriented and innovative
• Commendable Telecom Industry knowledge
• Technical & Professional proficiency 
• Project Management Skills 
• Research & writing skills 
• Analytical Thinking 
• Problem Solving 
• Relationship Management 
• Team work 
• Excellent Communication Skills 
• Negotiating Skills 
• Proficiency in MS Office

• Ability and willingness to work long hours and meet tight deadlines;
• Ability to work with minimal supervision

• Responding to all inbound enquiries via Walk in, Telephone, Email and Website regarding MainOne services 
• Maintain accurate customer records via CRM tool sales force.
• Monitor and tracks lead conversion process to ensure the sales team has viable leads to pursue.
• Manage third party vendors to ensure SLA are met, provide performance report, service credit reconciliation and timely cancellation of service order where applicable to ensure MainOne is not exposed in any way
• Ensure timely delivery as committed in provisioning implementation plan
• Track and monitor agreement made in contract between MainOne and its customer and ensuring contractual obligations are adhered to by both parties.
• Prepares regular reports on provisioning, lead generation and new sales report for management use.
• Provide network operations with all service documentation (circuit details, customer escalation matrix) to enable them effectively support customer.
• Work with Network Operations to monitor and manage customer satisfaction issues ensuring required cross-functional interventions
• Monitor customer utilization and alert the sales team on upselling opportunities.
• Share monthly availability graph and report  to customers to remind that  of Main One service reliability to encourage them take up new capacity 
• Schedule monthly QOS meeting with customer in order to build strong relationship with them to help in retention.
• Incorporate feedback and challenges from customers and escalating to the appropriate team to ensure all outstanding issues are brought to a closure.
   

• Bachelor’s  degree in relevant disciplines
• Word, Excel and PowerPoint
• Excellent interpersonal skills
• Minimum 2-3 years experience within the industry (experience in a Junior sales role is also adequate)

• Ability and willingness to work long hours and meet tight deadlines;
• Ability to work with minimal supervision
• Ability to pay attention to details
• Ability to work independently

Other responsibilities shall include the following

• Supervision of Payable & Receivable Staffs
• Review of General Ledgers and Accuracy of Data Entry
• Ensure review and timely preparation of schedules associated with the GL.
• Vendors Payment Reconciliation Management.
• Fixed Asset Management 
• Development and Implementation of Accounting policies
• Maintenance of System of Internal Control
• Tax Management & Other Regulatory Compliance
• Liaising with External Auditor for Statutory Audit
• Treasury Management and Efficiency